Terms and Conditions

The contract

Opening an account means you accept the Terms and Conditions of GoldWin. Upscale Entertainment Ltd, registration number 15924, owns and runs GoldWin under licence ALSI-202411012-FI1, which the Anjouan government granted. Anjouan is an autonomous island of the Union of the Comoros. When the rules change, we tell you in advance by e-mail or on our pages, and you confirm the new version before you play again.

Who can play

You must be 18 or older, or older still where the gambling age in your jurisdiction is higher. Each person, household and payment method may hold only one account. Duplicate accounts are closed, and the deposits in them are subject to a 50% fee as set out in the rules.

Verification

We check your age, identity and address before a cashout and once your withdrawals reach €2,000 in total. You send the requested documents within 3 days of our request. If they do not arrive in time, pending withdrawals are cancelled and the funds can be reversed.

Deposits

The minimum deposit is CAD 20. Money must come from an account in your own name, cash is refused, and you agree not to reverse a deposit once it is made. Your balance at GoldWin is a gaming balance and not a bank account.

Withdrawals

Unless stated otherwise, a single withdrawal is between CAD 200 and CAD 2,000, and we pay out at most CAD 5,000 in any 5 business days. Every deposit has to be wagered once before a withdrawal. Processing fees can be deducted, and a balance below €1.50 may be kept back.

Bonuses

Unless an offer says otherwise, deposit bonuses and the qualifying deposit are wagered 35 times, free bonuses 50 times, within 7 days and with only one bonus active at a time. While a bonus runs, each bet stays below 20% of the bonus and no higher than CAD 10. Bonus abuse, such as several accounts or a VPN used to claim offers twice, leads to bonuses and winnings being voided.

Inactive accounts

After 12 months without a login we send a reminder and give you 30 days to sign in. From the 13th month of inactivity, €5 is charged each month.

Fair play

Cheating, exploiting software faults, bots and payments with stolen or unauthorised cards are forbidden. We may close an account that breaks these rules, with or without notice.