Privacy Policy
Who handles your data
Upscale Entertainment Ltd, registration number 15924, registered on the Autonomous Island of Anjouan, Union of Comoros, decides how and why your personal data is processed. For privacy questions, write to [email protected], the mailbox of our data protection officer.
Data you give us
When you register, we ask for your full name, your date of birth, where you live, your postal code and your e-mail address so we can identify you as a player. For checks we may also ask for an ID document, proof of address, proof of payment and proof of the source of your wealth. Payments need encrypted card details and your contact details, because anti-money laundering rules require them. If you write to support, we keep your name, e-mail and the content of the conversation.
Data we collect while you play
As you use GoldWin, we record your IP address, rough location, device and browser details and the pages you open, together with the payments you make. Cookies, analytics tools and pixel tags help us measure traffic and tailor content. The Cookie Policy explains them, and we ask for consent where it is needed.
Why we use it
- to run your account and give you access to our games
- to keep GoldWin secure and to spot fraud, spam and abuse
- to verify your identity and carry out KYC checks
- to watch for signs of risky gambling
- to answer support requests and send service messages
- to send offers, only after you agree to receive them
Your rights
You can see, correct, move or delete some of your data, limit how we use it and object to direct marketing or profiling. The first copy of your data is free, extra copies may carry a fee that covers our admin cost. We may first confirm your identity before we act on a request. These rights are not absolute, so a request may be refused or met only in part.
How long we keep it
We hold your data while our contract with you runs and for as long as gambling, tax, payment and anti-money laundering rules require. Some records stay longer when an investigation or legal request involves them, and backup copies are removed on a later cycle.
Security and transfers
We follow ISO 27001 for information security and plan new systems with privacy in mind from the start. Some service providers and group companies work outside the European Economic Area, and we add legal safeguards where those countries are not recognised as offering adequate protection. Ask us and we will send the list of providers that process your data.
Complaints
If you are unhappy with how we treat your data, contact the data protection officer first. You can also take a complaint to your local data protection authority.