Responsible Gaming
Play for fun
Treat gambling as a pastime and never as a way to earn money. Bet only what you can afford to lose, leave losses behind instead of chasing them, and keep an eye on the clock and on your spending.
Signs to watch for
Ask yourself a few honest questions. Do you skip work or classes to gamble, play alone for hours, hide how much you spend, borrow to keep going or feel low after a session? The more often the answer is yes, the more likely it is that gambling has become a problem, and talking to someone helps.
Limits you can set
- Deposit limits per day, week or month, set with our live chat team. Once the limit is reached you cannot deposit again in that period, but you can still play with winnings.
- A session time limit, set through customer support. Play stops once the time is up.
- Raising or removing a limit, or shortening an exclusion, only takes effect after a 7-day cool-down.
Short breaks
For a pause that is not linked to a gambling problem, ask customer support to close or freeze your account. Cooling off is a second option, for one week, one month, 3 months or 6 months. It starts straight away, blocks deposits and keeps you out of all promotions until the period ends.
Self-exclusion
If you feel you are losing control, send us an e-mail that states your wish to self-exclude. Your request takes effect within 24 hours. The minimum period is 6 months, and you can also choose a permanent exclusion. While it lasts, your account stays closed and requests to reopen it are normally turned down. Any balance is paid back to you after the transaction processing fees. Accounts on other sites run by the same licence holder may be closed as well, and it is wise to ask every other gambling company you use to exclude you too.
Protecting minors
Nobody under 18 may open an account or gamble with us. We run age checks, and anyone found to be under age loses any winnings and may be reported to the authorities. If children share your computer, filter software such as Net Nanny or CyberPatrol can block gambling sites.
Outside help
Independent support is available from Gambling Therapy and Gamblers Anonymous.